Public Comments | Public Comments for Colorado's Skiers Connection Blogsite | |
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| | April 22, 2008 | Comment about: How was your trip on Colorado Mountain Express (CME)? | | Fantastic Service! | | I was picked up by CME on 4/17 at 3:05p for shuttle service from The Ritz-Carlton, Bachelor Gulch to the Denver Airport. Upon entering the van, I notified the driver, Chuck, that I was 3 months pregnant and might get a little queasy on the way down. He said he'd have a full load and recommended I sit in the front seat. What should have been a 2 hour drive, turned into a 6.5 hour drive due to the snow storm that began as soon as we hit the highway (I was really grateful for having the front seat). And I'm from Chicago, so I am no stranger to snow, but I was silently terrified by being stuck in the mountains in a snow storm! Passing the jack-knifed trucks and stalled cars didn't help. Then to make matters worse, we heard on the radio that there was a 25 car accident near the tunnel so traffic was a disaster and they were recommending people stay off the roads. As I looked at the edge of the highway, with nothing separating the end of the road and the mountains at times, I finally expressed my nervousness. Chuck assured me that we would be fine. There was even a frequent rider who vowed for his driving skills and said we were in very good hands. I felt much better. Every so often, Chuck would put his hand on the arm of the passenger seat and ask if I was okay. After communicating that I may have to use the bathroom in a bit, he assured me he would stop at a rest stop after traffic began to move. My husband (in Atlanta) and parents (in Chicago) called my cell phone periodically to see how I was doing. Each time I communicated that "Chuck" was taking great care of me, as well as the other six ladies on the bus. After we made it through the tunnel, Chuck stopped at a rest stop so we could relieve ourselves. When we finally made it to Denver, he dropped the ladies at the airport and was nice enough to drop me at my hotel on Tower Road. Instead of handing me my bags to go into the hotel, he actually carried them in to the front desk and verified the time the restaurant closed next door so I could get something to eat. I was blown away! I only had $10 cash in my purse, but if I had more, I would have given him everything! To have a total stranger take care of me in the manner Chuck did during such a scary situation, was priceless. My family and I are truly grateful and wanted to commend Chuck for not only being great at what he does, but for being an angel of a human being. The world would be a much better place if there were more people like him. Please thank him on my behalf. Sincerely, Keisha Echols :-) | |
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