Comment about: How was your trip on Colorado Mountain Express (CME)?
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| January 09, 2008 | | General and specific comments about CME during the New Year's closure of I-70 | This is the second year we have traveled with CME and the experience has been good, and the drivers entertaining (and professional). Our shuttle to Breck on the morning of Dec. 31 was canceled because of the snow/wind causing the closure of I-70. I immediately called CME to make new plans. The telephone delay was reasonable given the magnitude of the effect on travel. The rep I talked to was pleasant and efficient. She offered to put our names down for travel at 6:30 p.m. or 9:30 p.m. if the road opened by then. We chose 6:30. When it became apparent during the afternoon that the shuttle probably (but not yet certainly) would not be making the trip, I again called CME. The person I talked to was much less knowledgeable saying I could not make any changes over the phone! Obviously, we wanted an early morning shuttle for Jan. 1. She would not put our names on a list for the next day without charging us for a new reservation, even though CME likely could not fulfill its obligation that day. Because our short vacation was at stake, I agreed and my MasterCard was charged according. We had already pre-paid for the round-trip originally scheduled (Dec. 31 and Jan. 5).
So we rode the shuttle on Jan. 1 and returned on Jan. 5 (our original reservation for the return trip). I spoke to the rep at the airport counter about the situation. He looked at his computer and said the original Dec. 31 trip had been "canceled". OK. However, we were in a hurry, and he was a bit confused about our story and he implied that the cancellation equated with a credit of the original payment for Dec. 31 since the trip was not made on that day but instead was taken and paid for separately on the next day.
I'm sure anyone reading this knows that the original MasterCard charge is still there -- no credit was issued as of Jan. 9. So we paid twice to take one shuttle ride to Breck. I'll save this and eventually write to the executives of CME (and hopefully will not have to get MasterCard involved) hoping they will straighten it out.
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